Shipping & Returns
We’re offering free introductory shipping in the contiguous United States via USPS. Orders are processed Monday through Friday excluding holidays. Orders received on weekend days, holidays and after 1pm CST will begin processing the next business day.
Need expedited shipping options? Please contact us and we will find the best solution for you.
We will begin offering international shipping shortly. Please sign up for our newsletter for shipping updates or email us with any specific questions.
We offer free returns in the contiguous United States within 15 days of original purchase. Please use the prepaid return label provided in your order and leave with USPS for return to us. If you’ve misplaced the return label, please email us for another copy.
Items must be returned new, unused, and with all Beryl Frances Footwear packaging included. Shoes should be tried on a carpeted surface to avoid any marks or damages to the soles. Returns that do not meet our policy will not be accepted and will be sent back to you.
Because we currently offer free shipping and returns, the most efficient way for our customers to receive a different pair of shoes is to place a new order on our website and use the prepaid return label to send back the pair that is not a good fit. This is similar to how an exchange process would work, where we would still be required to charge you for a new pair as we wait for your return purchase.
Please contact us with any additional questions.